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FAQ

Guest Rooms

  • Q. Can I use the internet in my room?
  • A. Yes. The entire hotel is equipped with wireless & wired LAN. There is no charge to connect to the internet using Wi-Fi.
  • Q. Is it possible to use USB chargers?
  • A. Yes. The hotel is fully equipped with USB sockets.
  • Q. Can I smoke in my guest room?
  • A. No. The entire facility is non-smoking.
  • Q. What are the check-in and check-out times?
  • A. Check-in is at 15:00pm and check-out is at 11:00am.
  • Q. Is there a curfew?
  • A. No. Reception is open 24 hours.
  • Q. Can I check out late?
  • A. Yes, but there will be an extra charge. The charge is 30% of the room rate for rooms used until 15:00, 50% for rooms used until 18:00, and one full night's rate for rooms used past 18:00.
  • Q. Can I check in early?
  • A. If you would like to check in before 15:00, we will hold the room for you beginning the previous day, which means you will be charged for an additional night.
  • Q. Do you have children's rates?
  • A. Children age 7 and up are charged the same rate as adults. Children age 6 and under stay at the adult rate as well, provided they will be using a bed or futon of their own, not sleeping with an adult guest.
  • Q. If my child sleeps in my bed, will they still be charged?
  • A. There is no charge for children age 6 and under if they will be sleeping with an adult guest. The number of co-sleeping children is limited to two children in Queen of The Night room, and one in all other rooms.
  • Q. Is it possible to use wheelchairs in the hotel?
  • A. Yes. We have a barrier-free room (26 sq m/280 sq ft.)
  • Q. Are there refrigerators in the guest rooms?
  • A. Yes. Every room is equipped with an empty refrigerator. One bottle of mineral water is provided per guest.
  • Q. Are there rooms where my pet can stay with me?
  • A. We ask that you refrain from bringing pets.
  • Q. Can I stay with my service dog?
  • A. Yes, you can stay with your service dog (seeing-eye, hearing, assistance). Please notify us before your stay.
  • Q. What TV programs are available?
  • A. You can view digital and BS digital broadcasts. Paid TV content, including over 300 programs, is available. You can also watch content from your mobile device through mirroring on the TV in your room.
  • Q. Can I listen to music from my mobile device in my room?
  • A. Yes, all rooms are equipped with Bluetooth speakers.
  • Q. Are there phones or mobile terminals in the guest rooms?
  • A. There are “handy” mobile operating system smartphones available. They allow you to use social networking services and other applications with your own ID. They may also be taken out of the hotel with you during your stay. The phones are able to call anywhere in Japan and six countries worldwide, free of charge.
  • Q. Can I use my credit card?
  • A. Yes. We accept VISA, MasterCard, JCB, AMEX, Diners Club, Discover and UnionPay cards.

Access

  • Q. How do I get to PROSTYLE Ryokan from Shin-Yokohama Station?
  • A. Take the JR Yokohama or Negishi Lines or the Yokohama City Subway Blue Line to Kannai Station for approximately 18 minutes (¥216–¥367 as of August 2018). The ryokan is about a 1-minute walk from the north exit of JR Kannai Station, and a 1-minute walk from exit 9 of Yokohama City Subway Kannai Station.
  • Q. How do I get to the hotel from Haneda Airport?
  • A. By train, the Keihin Express (Keikyu) to Yokohama Station takes approximately 20 minutes (¥478 as of August 2018). At Yokohama, change to the JR Negishi Line or the Yokohama City Subway Blue Line for a 5-minute ride to Kannai Station (¥133-¥206 as of August 2018). By airport bus, take the Keihin Express Bus for Yamashita Park, Minato Mirai and Yokohama Red Brick Warehouse to Yokohama Daini Godo Chosha (¥720 as of August 2018) for approximately 40 minutes. PROSTYLE Ryokan is about a 6-minute walk from there.
  • Q. How do I get to the hotel from Narita Airport?
  • A. By train, the JR Super-Limited Narita Express takes about 90 minutes to Yokohama Station. At Yokohama Station, change to the JR Negishi Line for a 5-minute ride to Kannai Station (¥4,100 as of August 2018). By airport bus, take the YCAT for approximately 90 minutes to the final YCAT terminal stop (¥3,600 as of August 2018). From there, it’s about a 10-minute taxi ride (about ¥1,300).
  • Q. Do you have parking spaces available? How much do they cost?
  • A. Yes, we have nine parking spaces available (five for regular passenger vehicles, and four for high-roof vehicles over 155 cm tall). One night is 1,500 yen.
  • Q. Can I reserve a parking space?
  • A. Until the 31st March, 2019
    Sorry, we do not accept parking reservations. Parking spaces are first-come, first-served.
    From the 1st April, 2019
    Please contact us for parking reservations. Capacity is limited. If our spaces are full, we will guide you to a nearby parking lot.
  • Q. Where can I park if your spaces are full?
  • A. Don’t worry—we’ll be happy to guide you to a nearby parking lot.
  • Q. Can I use my parking space before check-in or after check-out?
  • A. The 1,500 yen fee covers from check-in at 15:00 pm to check-out the next day at 11:00 am. If you want to park before check-in or after check-out, an additional 1,500 yen fee will apply in both instances.
  • Q. Do you have a parking lot for bicycles?
  • A. Not available.

Services

  • Q. What equipment can I borrow for free?
  • A. The following items are available: Electrical appliances: Trouser presses, irons, lamp, extension cords, hair straightener Bedding: Baby beds Amenities: Nail clippers, sewing sets, Cooling pillows, makeup mirrors, corkscrews Games: Playing cards, UNO, Othello, Shogi Others: Wheelchairs
  • Q. Can I store my luggage at the hotel before I check in or after I check out?
  • A. We can hold your luggage for you on the day you arrive and the day of your departure. After you leave, we are able to hold your luggage if you have a reservation for your second stay.
  • Q. I'd like to have my luggage delivered to the hotel in advance. How can I do that?
  • A. Please write the date you are scheduled to arrive and your name in the "notes" space on your delivery form before sending it to the hotel.
  • Q. Can I ship my luggage from the hotel?
  • A. Yes, we can ship your luggage via delivery service.
  • Q. Do you have laundry and/or dry-cleaning services?
  • A. Not available.
  • Q. Is there a laundromat inside the hotel?
  • A. Not available.
  • Q. Is there a shop inside the hotel?
  • A. No. There is a convenience store one minute from the hotel on foot.

The Hotel Neighborhood

  • Q. Is there a convenience store nearby?
  • A. Yes, a one-minute walk from the hotel.
  • Q. Is there a place where I can exchange money nearby?
  • A. Viewcard Currency Exchange Center, CIAL Sakuragicho Branch is approximately eight minutes away on foot. That is located in front of Sakuragicho station. They are open from 10:00 to 19:00. Additionally, at the Seven Bank ATM located two minutes away on foot, you can use your credit card to make withdrawals in Japanese yen.
  • Q. Is there a hospital nearby?
  • A. Yes. Please ask at the front desk.

Restaurant

  • Q. Is there a dress code?
  • A. We do not have a dress code; however, we ask that you refrain from entering the restaurant in the loungewear provided in your rooms.
  • Q. Can I smoke in the restaurant?
  • A. You can smoke only in the private room.
  • Q. What is available for breakfast?
  • A. You can choose either the Japanese or continental set menu each day.