At RROSTYLE Ryokan Yokohama Bashamichi, operated by Propolife Ryokans Inc..
(collectively, the “Ryokan”), we are dedicated to protecting your privacy and safeguarding
your personally identifiable information (“Personal Information”).
We may collect various information regarding yourself, your company or other associated
parties in delivering various services throughout your stay. While such information are vital
in allowing us to ensuring that we provide the best possible service to our guests, we also
understand and recognize the importance of protecting your Personal Information.
collect, for what purpose we collect such information, to whom and for what purposes we
may share the information, and what measures we take to protect the security of the
information you entrust us with.
1. How we collect your Personal Information
We will primarily collect your Personal Information in the following manner:
(i) Guest Registration Form filled out upon check-in;
(ii) information provide when using the Ryokan facilities;
(iii) information provided when registering to join the members program;
(iv) your arrival information;
(v) details included in your reservation made through the website; and
(vi) other forms and documents.
2. How we use your Personal Information
We may use the Personal Information collected for the following purposes:
(i) to contact you regarding your reservation or enquiry by mail, telephone, email or fax;
(ii) to keep you informed of our latest products and services offered;
(iii) to improve our services and to provide you with the expected level of hospitality
(including our business partners as we deem necessary); and
(iv) to ensure that all our guests are provided the same expected level of hospitality across
our group Ryokans.
We are committed to protecting your Personal Information in accordance with our Privacy
Policy even after your stay or have terminated your membership with the Ryokan, so long
as we retain such Personal Information.
3.Types of Personal Information we collect
The types of Personal Information we collect from you may include the following:
(i) your personal details including your name, address, telephone number, email address
and other contact details;
(ii) your age, date of birth, sex, occupation, title, position and other employment details; and
(iii) other personal information including your previous stay information and preferences.
We endeavor to ensure that your personal details are always current, but we appreciate
your assistance by keeping us informed of any changes to your personal details.
4. How we share your Personal information
We do not share your Personal Information with any party other than those expressly
parties when we are compelled to do so by the relevant laws and other regulations and
when we deem necessary to do so in order to seek legal, tax and other professional advice.
We may also be required to share your Personal Information with service providers in order
to continually provide all our guests with the expected level of hospitality.
(i) Our group companies
To ensure the delivery of efficient and consistent service to all our guests, and to keep you
informed of the wide range of products and services we offer, we may share your Personal
Information with our group Ryokans and our operating company, Alpharga Hospitality LLC.
Your Personal Information will be shared at the responsibility of Propolife Ryokans Inc.. for
the purposes of promoting the business of our group companies.
(ii) The types of Personal Information shared
A part of, or all of the personal details provided to us upon check-in or through our
membership enrolment process will be shared, including your address, telephone number,
(iii) How do we share your Personal Information
We are committed to ensuring the protection of your privacy and the data and your
Personal Information may be handled securely in paper form, CD-ROMs and other media
formats, fax or through other electronic means which connecting the group companies.
(iv) If you do not wish for your Personal Information to be shared
We will immediately suspend the sharing of your Personal Information with third parties
upon request to do so. We note that any Personal Information shared between our group
Ryokans will be protected and handled responsibly by the group Ryokan that has received
the information and the scope of its use will be limited to the purposes described herein.
Any party which the Ryokan may share such Personal Information, such as a service
provider, will be required to ensure the protection of such information and will be prohibited
from using such information for any purpose other than to provide the services required.
We may disclose your Personal Information upon your instructions or in order to protect our
and your rights as necessary. We may also disclose your Personal Information when we
have been granted your express consent to do so.
Your Personal Information may be disclosed to the relevant authorities, if necessary, in
accordance with the local laws and regulations.
The right to the Personal Information retained will NOT be transferred or assigned to any
5. Protecting your Personal Information
We recognize the importance of information security, and we have in place the latest
technologies to ensure the protection of your Personal Information.
The access to your Personal Information is strictly restricted to certain employees and
representatives of the company and the Ryokan.
Any service providers we may share your Personal Information with are under strict
confidential obligation to ensure the protection of your privacy and data.
We have in place physical, electronic and procedural security measures in place to help
protect your Personal Information against accidental, loss, misuse, unlawful or
unauthorized access, disclosure, or alteration while under our control.
We have in place the following information security safeguards in place:
(ii) pre-launch screening for any security and technical floors and continual technical scan
for any potential dangers on online products under our control;
(iii) internal and external auditing of our own website and other online services;
(iv) constant monitoring of our network system for any risks of security breaches;
(v) password protection and access control to various websites and network systems; and
(vi) ensuring our staff are kept up-to-date with the latest information and knowledge on
data-protection and potential risk factors.
6. Online safety and cookies
Please refer to the information below if you are using our online services available.
Our website may use “cookies” or other technologies so that you do not need to
authenticate yourself when accessing our website and also to help us deliver content
specific to your interests, to process your reservations or requests, and/or to analyze your
“Cookies” are small text files which are used to identify certain information through your
Additionally, in order to make improvements to our website through activity tracking, as
mentioned above, and make our website easier for customers to use, we occasionally
make use of Google Analytics TM and other third party tools as a traffic analysis tools, as
well as third party targeted advertisement distribution services.
Accordingly, our website makes use of demographic and interest data reports, a function of
Google Analytics TM, which allows the Ryokan to acquire demographic data on users of
our website based on Google’s interest-based advertisement data and third party user data
(age, gender, interests, etc.). However, this does not contain information necessary to
identify individuals, nor it is possible to identify individuals by combining it with data
collected independently by our website.
Furthermore, if you wish to disable activity tracking and/or demographics and interest data
reports by Google Analytics, you may opt out through the opt-out page provided by Google
and linked to below.
Additionally, advertising distribution services may be blocked through the website of each
individual advertisement distributor.
7. Policy Amendments
become effective from the time that it can be viewed on the Ryokan’s website. The current
policy is effective as of 1 July 2018.
8. Contact Us
Any requests for us to disclose your Personal Information will be done handled in
accordance with the relevant laws and regulations. Any requests for amendment, addition
or deletion of your Personal Information will also be handled in a manner that is in
accordance with the relevant laws and regulations. Please contact us at the details below
Personal Information. (You may also download an application form for disclosure and
amendment to your Personal Information). Please kindly note that we take no liability for
any costs associated with the handling of the disclosure of your Personal Information.
Personal Information Enquiries
RROSTYLE Ryokan Yokohama Bashamichi
5-64, Tokiwa-cho Naka-ku, Yokohama 231-0014
Phone: +81-45-662-2222 (10:00~17:00 Mon-Fri)
【Personal Information Request Form】
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